The client, a healthcare company, requested an eLearning explaining the procedures to take when their public service reps experienced threats from customers over the phone.
The solution was the rapid development of a simple eLearning lesson that could be converted to mp4 if needed. The course includes scenarios to teach the PSR how to respond to the customer and procedures to follow after the threatening call has occurred.
Finished project was published in SCORM for uploading to an LMS and published as an MP4 for upload to a video hosting service.
Tools used:
- Articulate Storyline 3
- Adobe Audition
- Photoshop
